BTL partners with consultants to improve phone service

By Alexis R. Milan
Staff Reporter

Belize Telemedia Limited (BTL), this week announced a partnership with international telecom consultants, Parcus Group Inc., which will see BTL improve customer service and product quality through training and consultation on product management.

“We needed a credible and skilled partner to support our growth and assist us to deliver market leading telecom services for our customers”, Linda Eck, BTL Marketing Manager said.

“Parcus Group’s ability to provide a very comprehensive telecom product management framework coupled with full on-site consulting and training to support our business transformation goals, was an important factor in our decision.”
“We are a key supporter for telecom carriers globally”, said Igor Glavanic, managing director of Parcus Group.

“Carriers in the Caribbean are actively migrating to mobile, fibre and IP based networks. This platform transformation brings a unique set of challenges and increased reliance of customers on telecom services”, he said.

Parcus Group was founded in 2004 and provides product management software, training and consulting services for telecommunications and ICT businesses, to improve returns on capital and time-to-market delivery of new products, increase staff productivity and enhance competitiveness. The company serves customers globally across six continents.

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